39 5th Ave, New York, NY 10003
1-917-930-9900

Shipping And Return Policy

Shipping

Digital products purchased through michaellutin.com are delivered to you automatically at time of purchase. Typically an email with a download link will arrive in your inbox within five minutes. If there’s a delay, or you can’t find the email, contact us at officeofmichaellutin@gmail.com.

All US orders

  • All US based orders are shipped directly from within 24-48 hours for your convenience.
  • Your product should arrive within 7 to 10 business working days.
  • Insured Shipping for ALL US Orders!

All International Orders

  • Will take longer due to longer processing and shipping times. Your product should arrive within 15-20 business working days.
  • We ship almost anywhere you want us to ship! Shipping times may vary based on the speed of your local postal carrier once the package reaches your country.
  • Do note that any free shipping or discounted shipping promotions may not apply to all countries. The free or discounted shipping will be automatically applied during checkout if applicable in your country.
  • Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.
  • Customs policies vary widely from country to country – we’d recommend that you contact your local customs office for further information. Where customs charges are due, this may impact the time it takes your parcel to reach you.

Returns

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Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
* Gift cards
* Downloadable pdf products
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to publisher/manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at officeofmichaellutin@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at officeofmichaellutin@gmail.com and send your item to:

Michael Lutin
39 5th Ave
New York, NY 10003

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Michael Lutin
39 5th Ave
New York, NY 10003

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.